Thank you for choosing Kempo ! We are committed to providing fast and reliable delivery of your
food, grocery, meat, and pharmacy items within "20 to 60 minutes" from the time your order is
placed. Below is our updated shipping policy, designed to ensure your items arrive quickly and
securely.
Fast Delivery: All orders are processed and shipped within 20 to 60 minutes from the time you place
your order. We pride ourselves on offering one of the fastest delivery services in the industry.
Real Time Tracking:
You’ll receive real time tracking information, so you can track your delivery every step of the way.
Currently We are delivering within Vizianagaram Zone. Our delivery services are available in the
following zones:
We are soon available in this zone:
1. Visakhapatnam
2. ParvathiPuram
3. Bobbili
4. Srikakulam
5. Palakonda
6. Rajam
If you are located outside our delivery zone, we will notify you at checkout and offer alternative
options if available.
Instant Processing:
Once your order is placed, our system immediately processes it, and our team begins preparing your
items for rapid delivery.
Delivery Window: All orders will be delivered within "20 to 60 minutes" from the time your order is
confirmed, ensuring that your items arrive fresh, fast, and ready to enjoy.
Order Cut off Time: Orders placed after 11 pm may be subject to the next available delivery window.
Schedule Delivery: If Your Ordering meat or Farm Milk you can schedule your Order Before day
Free Delivery: We offer free delivery for orders above 500 within our delivery zones.
Delivery Fee: For orders below Rs.500, a small delivery fee of Rs.35 will be applied at checkout.
Delivery fees may vary depending on the specific delivery area.
Food & Grocery: We use insulated packaging for groceries to ensure that items remain fresh during
delivery.
Meat Products: Fresh meat is packed in temperature controlled, insulated packaging to maintain
freshness and safety.
Pharmacy Products: Pharmacy items are securely packaged to prevent damage, and prescription
items are handled with care to ensure compliance with safety standards.
Quick Delivery for Freshness: Since we deliver all items quickly, perishable items such as meat,
dairy, and fresh produce will reach you at peak freshness.
Best Practices: Our delivery team takes extra care to ensure that all perishable goods are stored and
transported in the proper conditions.
You will receive an email or SMS with real time tracking once your order is dispatched.
You can also check the status of your delivery through our website or app.
Delays: While we strive to deliver within 20 to 60 minutes, unexpected delays may occur due to
high demand, traffic, or weather conditions. We will notify you promptly in case of any delays.
Failed Deliveries: If you are not available to receive your delivery, we will attempt to contact you to
arrange a new delivery time. If no one is available to accept the delivery, we may leave your package
at a safe location.
Accurate Address: Please ensure your delivery address is accurate and up to date at checkout to
avoid delays. We cannot be held responsible for any issues caused by incorrect address information.
Receiving Your Delivery: To ensure the highest quality and freshness of your products, we
recommend that someone is available to receive your order.
Food, Meat, and Grocery Products: Due to the nature of our products, we do not accept returns on
food, meat, or perishable items unless they are damaged or incorrect.
Pharmacy Products: If you have received the wrong prescription or incorrect items, please contact
us within 24 hours of receiving your order so we can resolve the issue promptly.
Prescription Verification: All pharmacy orders are subject to verification by our pharmacy team.
Prescription medications may take slightly longer to process, but we strive to ship them as quickly as
possible within our 20-to-60-minute delivery window.
Controlled Substances: Certain medications may require special handling and delivery conditions.
We will notify you of any additional requirements for these products.
If you have any questions or issues with your order, please contact our customer support team:
Phone: 9561254583
Email: support@kempo.in
Operating Hours: Monday Sunday, [10 am to 7pm]
Thank you for choosing Kempo. We look forward to delivering your groceries, food, meat, and
pharmacy items quickly and efficiently!
© 2024 Kempo, All rights reserved.
