Terms and Conditions

Welcome to Kempo Instant Delivery. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our platform.

1. Service Eligibility

• Our services are exclusively available to individuals who are 18 years of age or older.
• By registering and using our platform, you represent and warrant that you meet the eligibility requirements.
• Users must provide accurate and complete information during the registration process to ensure smooth service delivery.

2. Ordering and Delivery

• Orders can be placed via our official website or mobile app.
• Delivery times may vary depending on factors such as location, product availability, and external circumstances.
• While we strive to deliver within the specified timeframe, Kempo is not liable for any delays caused by events outside our control, including but not limited to weather, traffic conditions, or supplier delays.

3. Payment Terms

• All payments must be made at the time of order via secure payment gateways integrated into our platform.
• We accept a variety of payment methods, including major credit/debit cards and digital wallets.
• Prices are subject to change without prior notice. You will be charged the price indicated at the time of your order placement.

4. Cancellations and Refunds

• Order Cancellation: You may cancel your order before it is dispatched. Once the order is dispatched, cancellations are no longer possible.
• Refund Policy: We offer refunds only for items that are damaged or not as described. Refund requests must be made within 24 hours of receiving your order, and will be processed after verification of the issue.
• Refunds will be credited to the original payment method within 5 to 7 Working Days.
• Our Products are delivered within 20 to 60 minutes from the time you place your order. 

5. Product Quality Assurance

• We are committed to providing the highest quality products. If any product is found to be defective, damaged, or not as described, please contact us within 24 hours of delivery for assistance.
• Our team will work with you to resolve the issue in a prompt and satisfactory manner.

6. User Responsibilities

• Account Security: Users are responsible for maintaining the confidentiality of their account information, including login credentials.
• Acceptable Use: Users must not engage in any fraudulent or illegal activity while using our services, nor may they misuse the platform for any unauthorized purposes.
• Any violation of these terms may result in the suspension or termination of your account.

7. Privacy and Data Protection

• Kempo is committed to safeguarding your personal information. We collect and process your data in accordance with our Privacy Policy, which outlines the types of data we collect and how it is used and protected.
• For more information, please refer to our detailed Privacy Policy on the website.

8. Limitation of Liability

• To the fullest extent permitted by law, Kempo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or goodwill.
• Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the services in question.

9. Modifications to Terms

• Kempo reserves the right to modify or update these Terms and Conditions at any time, without prior notice.
• Any changes will be effective immediately upon posting on our platform. Your continued use of our services after any such changes constitutes your acceptance of the revised terms.

10. Contact Information

• If you have any questions, concerns, or feedback regarding these Terms and Conditions, please feel free to reach out to us:

  • Email: support@kempo.in
  • Phone: 9561254583

Founder:Bonu Santosh

Thank you for choosing Kempo Instant Delivery. We are committed to providing you with the best possible service and look forward to serving you.